Refund Policy

Thank you for being part of Career Success Launchpad. Please read this policy carefully before making any purchase. Our refund policy is designed to be straightforward: because we deliver access to all our products from Day 1, all purchases are final and non-refundable.

At a glance — refund status by product type:

1. Online Courses and Digital Products

   All online courses, course bundles, interview preparation packages, SAP FICO training programs, digital workbooks, PDF guides, and question banks sold on our Platform are strictly non-refundable. Access to all course content is granted immediately from Day 1 of purchase.

   Because delivery happens from the moment your payment is confirmed, we are unable to offer refunds for:

   • Change of mind after purchasing;
   • Not having enough time to use the course;
   • Finding similar content elsewhere;
   • Dissatisfaction after accessing the content.

   We strongly encourage you to review free previews, YouTube content, and FAQs before making a purchase decision.

2. Live Mentorship Programs and Batch Enrolments

   Enrolment in live mentorship programs, campus placement batches, group coaching programs, and similar cohort-based offerings is strictly non-refundable. Access to the program's resources, WhatsApp/Telegram groups, and study materials is provided from Day 1 of enrolment. Because access is granted immediately upon payment, no refund is possible at any stage — before or after the program begins.

   We encourage you to attend all free webinars, review the program content, and ask any questions before enrolling. Once enrolled, your spot and access are confirmed.

3. One-on-One Mock Interview Sessions

   Mock Interview sessions are non-refundable. However, we understand that plans can change — which is why we offer a one-time reschedule option, subject to the following conditions:

   • Reschedule (48+ hours notice): You may request to reschedule your session at least 48 hours before the scheduled time. We will confirm an alternative slot based on availability;
   • Reschedule request under 48 hours: Reschedule requests received less than 48 hours before the session cannot be accommodated. The session will be treated as delivered and no reschedule or refund will be available;
   • No-show: If you miss your scheduled session without prior notice, the session is forfeited. No reschedule or refund will be provided;
   • Second reschedule: Only one reschedule is permitted per booking. Any further request is at our sole discretion.

   To request a reschedule, email us at contact@careersuccesslaunchpad.in with your booking details at least 48 hours before the session.

4. One-on-One Mentorship Sessions

   Individually purchased career mentorship and coaching sessions are strictly non-refundable. Access to the mentor, session materials, and any pre-session resources is provided from the time of booking. Once a session has been booked and confirmed, the purchase is final regardless of whether the session is attended.

   If you are unable to attend your booked session, please contact us as early as possible. Any accommodation is at our sole discretion and cannot be guaranteed.

5. Rock Your Interview — Book Purchases

   E-book (Digital): The e-book version of Rock Your Interview, purchased through our Platform, is non-refundable once it has been downloaded or delivered to your registered email address.

   Physical Book (via Amazon / Flipkart): If you purchase the physical paperback through Amazon or Flipkart, returns and refunds are governed entirely by Amazon's and Flipkart's respective return policies. Career Success Launchpad has no authority over or liability for third-party marketplace transactions.

6. Duplicate Payments and Technical Errors

   If your account has been charged more than once for the same product due to a payment gateway error, or if you were charged for a product you never received access to, you are entitled to a full refund of the duplicate or failed charge.

   To report a duplicate or erroneous charge:

   • Email us at contact@careersuccesslaunchpad.in within 7 days of the transaction;
   • Include your registered name, email address, transaction ID, and screenshot of the payment confirmation;
   • We will investigate and process a refund within 7–10 working days upon verification.
7. How to Report a Duplicate Payment or Billing Error

   If your account has been charged more than once for the same product due to a payment gateway error, or if you were charged for a product you never received access to, you are entitled to a refund of the duplicate or erroneous charge. Here is how to raise a request:

   1. Email us at contact@careersuccesslaunchpad.in with the subject line: "Duplicate Payment — [Your Name]"

   2. Include your registered email address, the product name, your transaction/order ID(s), the date of purchase, and a screenshot of the payment confirmation(s).

   3. Our team will acknowledge your report within 48 hours and verify the transaction details with our payment gateway (Razorpay).

   4. Once the duplicate or error is confirmed, the refund will be processed within 7–10 working days back to your original payment method.

   Duplicate payment refunds are processed via Razorpay back to the original payment source (UPI, card, net banking, or wallet). Processing times may vary depending on your bank or payment provider. We are not responsible for delays caused by the bank after the refund is initiated from our end. All other purchase requests are non-refundable as per this Policy.
8. Non-Eligible Refund Situations

   Because access to all our products is provided from Day 1, no refund is applicable in any of the following situations (this list is illustrative, not exhaustive):

   • You purchased a course, program, or session and access was granted — regardless of whether you used it;
   • You changed your mind after purchasing;
   • You did not attend the session or participate in the program;
   • You found similar content elsewhere at a lower price;
   • You did not achieve a specific career outcome (placement, offer letter, salary) after using our Platform;
   • Your account was terminated due to a violation of our Terms of Use or Community Standards;
   • You purchased a product as a gift for someone else and they do not want it;
   • Technical issues caused by your own device, browser, internet connection, or third-party apps;
   • You failed to read the course description, curriculum, or this Refund Policy before purchasing;
   • You requested cancellation of a Mock Interview session with less than 48 hours' notice.
9. GST and Taxes

   All prices displayed on our Platform are inclusive of applicable Goods and Services Tax (GST) as per Indian law. Refund amounts, where applicable, will be for the net amount received by us after deduction of any payment gateway charges. GST once collected and remitted to the government cannot be refunded.

10. Modifications to This Policy

    We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Policy before making any purchase.

    Purchases made before a policy change will continue to be governed by the policy that was in effect at the time of purchase.

11. Contact Us

    If you have any questions about this Refund Policy, need help with a purchase, or wish to raise a refund request, please reach out to us:

    Career Success Launchpad Private Limited
    Hajipur, Bihar, India
    ✉  contact@careersuccesslaunchpad.in
    📞 +91 93153 38315
    🌎  www.careersuccesslaunchpad.in

    Our support team is available Monday to Saturday, 10 AM – 6 PM IST. We aim to respond to all refund queries within 48 hours.