Privacy Policy

This Privacy Policy ("Policy") describes how Career Success Launchpad Private Limited ("CSL", "We", "Us", "Our") collects, uses, stores, and protects the personal information of users ("Learners", "You", "Your") who access our Platform.

This Policy applies to all users of our website (www.careersuccesslaunchpad.in), mobile application, online courses, mentorship programs, live sessions, community groups (WhatsApp, Telegram), and any other services we offer (collectively, the "Platform").

1. What Personal Information We Collect

   We collect only the information we genuinely need to deliver our services to you. "Personal Information" means any information that identifies or can reasonably identify you as an individual.

   Information you give us directly:

   1. Registration details: Your full name, email address, phone number, and password when you create an account on our Platform;
   2. Profile information: Your qualification details, current city, and career stage when you enrol in a course or mentorship program;
   3. Payment details: Billing name and address for payment processing. We do not store your card number or banking credentials — all payment data is handled by our third-party payment gateway (Razorpay);
   4. Communications: Messages, queries, and feedback you send us via email, WhatsApp, Telegram, or our contact form;
   5. Community content: Posts, comments, or testimonials you share in our WhatsApp groups, Telegram channels, or Platform discussion forums;
   6. Session participation: Attendance records and notes from live mentorship sessions or mock interviews you attend.

   Information collected automatically:

   1. Device and browser data: Browser type, operating system, device type, screen resolution, and IP address;
   2. Usage data: Pages visited, time spent on each page, video completion rates, and navigation paths through the Platform;
   3. Cookies and similar technologies: Small data files stored on your device that help us remember your preferences and improve your experience (see Clause 3 for details).
   We do not collect sensitive personal information such as Aadhaar numbers, biometric data, health records, financial account numbers, or information about race, religion, or political views.
2. How We Use Your Information

   We use your personal information only for the following purposes:

   1. To provide and manage your access to our Platform — including enrolling you in courses, scheduling mentorship sessions, giving you access to community groups, and processing your purchases;
   2. To communicate with you — sending you course updates, session reminders, placement alerts, and responses to your queries;
   3. To personalise your experience — recommending courses and resources relevant to your career stage and goals;
   4. To improve our Platform and services — analysing how students use the Platform to make our courses and tools better;
   5. To send marketing communications — informing you about new courses, free webinars, book launches, or special offers. You can opt out of marketing emails at any time by clicking "Unsubscribe" or writing to us;
   6. To comply with legal obligations — maintaining records as required by Indian law, including GST compliance and company regulations;
   7. To protect the safety and integrity of our Platform — detecting and preventing fraud, misuse, or unauthorised access.

   We do not use your personal information to make automated decisions that significantly affect you, and we do not build behavioural profiles for advertising purposes.

3. Cookies and Tracking Technologies

   Our Platform uses cookies and similar technologies to improve your experience. A cookie is a small file stored on your browser that helps us recognise you on future visits.

   We use the following types of cookies:

   1. Essential cookies: Required for the Platform to function — such as keeping you logged in during your session;
   2. Analytics cookies: Help us understand how visitors use our Platform (e.g., Google Analytics) so we can improve it;
   3. Preference cookies: Remember your settings and choices, such as language preference or last-viewed course.

   You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent parts of the Platform from working correctly. For more control, you can also use browser extensions that manage cookie preferences.

4. How We Share Your Information

   We do not sell, rent, or trade your personal information to any third party. We share your information only in these limited circumstances:

   1. Service providers: Trusted third-party tools that help us operate our Platform — including Razorpay (payments), Google Analytics (analytics), and our hosting provider (AWS India). These providers are contractually required to keep your data confidential and use it only for the services they provide us;
   2. Legal requirements: When required by a court order, government authority, or applicable Indian law — we will attempt to notify you in advance where legally permitted;
   3. Protection of rights: When we believe disclosure is necessary to protect the rights, property, or safety of Career Success Launchpad, our students, or others;
   4. Business transfers: If Career Success Launchpad is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you before this happens and before your information becomes subject to a different privacy policy;
   5. With your consent: For example, if you agree to let us share your placement success story or testimonial with our community for promotional purposes.

   We share only the minimum information necessary for each purpose listed above.

5. Data Storage and Security

   Your personal information is stored on servers hosted by Amazon Web Services (AWS) in India. We take reasonable and appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

   Our security measures include:

   1. Encrypted connections (HTTPS/SSL) for all data transmitted to and from our Platform;
   2. Password hashing — we never store your password in plain text;
   3. Restricted access controls — only authorised team members can access your personal data;
   4. Regular reviews of our data collection, storage, and processing practices.

   While we work hard to protect your information, no method of transmission over the internet is 100% secure. If you suspect unauthorised access to your account, please contact us immediately at contact@careersuccesslaunchpad.in.

6. How Long We Keep Your Information

   We retain your personal information for as long as:

   1. Your account remains active on our Platform;
   2. It is needed to provide you with our services;
   3. It is required by Indian law or for legitimate business compliance purposes (e.g., GST records, financial transaction records).

   When your information is no longer required, we delete it securely or anonymise it so you can no longer be identified from it. Please note that some content you have publicly shared — such as testimonials or community posts — may remain visible even after account deletion. We will anonymise such content upon your request.

7. Your Rights and Choices

   You have the following rights regarding your personal information held by us:

   1. Right to Access: Request a copy of the personal information we hold about you;
   2. Right to Correction: Ask us to correct inaccurate or incomplete information;
   3. Right to Deletion: Request that we delete your personal information from our systems, subject to any legal obligations that require us to retain it;
   4. Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances;
   5. Right to Data Portability: Request your data in a structured, commonly used format so you can transfer it to another service;
   6. Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time — this will not affect the lawfulness of processing before withdrawal;
   7. Right to Opt Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by writing to us.

   To exercise any of these rights, write to us at contact@careersuccesslaunchpad.in with your name, registered email address, and a clear description of your request. We will respond within 30 days. We may ask you to verify your identity before acting on certain requests.

8. Children's Privacy

   Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Third-Party Links and Platforms

   Our Platform contains links to third-party websites and services — including YouTube, WhatsApp, Telegram, LinkedIn, Amazon, Flipkart, and Razorpay. We are not responsible for the privacy practices of these platforms. We encourage you to read the privacy policies of any third-party platform before providing your information.

   When you join our WhatsApp or Telegram community groups, your participation is also subject to WhatsApp's and Telegram's own privacy policies and terms of service.

10. Cross-Border Data Transfer

    Our primary data storage is on AWS servers located in India. Some third-party tools we use (such as analytics or communication platforms) may process or store data in other countries. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

    If you access our Platform from outside India, you consent to your data being transferred to and processed in India and any other country where our service providers operate.

11. Changes to This Privacy Policy

    We may update this Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a notice on the Platform.

    Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the updated terms.

12. Grievances and Contact

    If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Grievance Officer:

    Grievance Officer / Privacy Contact
    Career Success Launchpad Private Limited
    Hajipur, Bihar, India
    contact@careersuccesslaunchpad.in
    +91 93153 38315

    We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 30 days, as required under applicable Indian law.

1. Additional Rights for Indian Residents

   If you are located in India, the following rights apply to you under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian data protection law:

   1. Right to Confirmation and Access: You have the right to know whether we hold your personal data and to access a summary of the data we hold about you;
   2. Right to Correction and Erasure: You have the right to correct inaccurate personal data and to request erasure of personal data that is no longer necessary for the purpose for which it was collected;
   3. Right to Grievance Redressal: You have the right to have your grievances addressed by our Grievance Officer within the timelines specified under applicable law;
   4. Right to Nominate: You have the right to nominate another individual to exercise your data protection rights on your behalf in the event of your death or incapacity.

   To exercise any of these rights, write to us at contact@careersuccesslaunchpad.in.

2. Additional Rights for UK / EU / EEA Residents

   If you are located in the United Kingdom, the European Union, or the European Economic Area, the following rights apply to you under the UK GDPR and EU GDPR respectively:

   1. Right to Access: Request a copy of the personal data we hold about you and confirmation that we are processing it;
   2. Right to Rectification: Ask us to correct inaccurate or incomplete personal data;
   3. Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data in certain circumstances;
   4. Right to Restrict Processing: Ask us to temporarily or permanently stop processing your data in certain circumstances;
   5. Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another controller;
   6. Right to Object: Object to our processing of your personal data where we rely on legitimate interests as our legal basis;
   7. Right Not to Be Subject to Automated Decisions: Not to be subject to a decision based solely on automated processing that produces significant legal or similarly significant effects on you;
   8. Right to Lodge a Complaint: Lodge a complaint with your relevant Supervisory Authority. A list of EU Supervisory Authorities is available at edpb.europa.eu.

   We process your personal data on the following legal bases: (i) performance of a contract, (ii) your consent, (iii) legitimate interests, and (iv) compliance with legal obligations. To exercise any right, contact us at contact@careersuccesslaunchpad.in.

3. Additional Rights for California Residents (CCPA)

   If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

   1. Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we share it;
   2. Right to Delete: Request deletion of your personal information, subject to certain exceptions under the CCPA;
   3. Right to Opt Out of Sale: We do not sell your personal information to third parties. There is nothing to opt out of;
   4. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will receive the same quality of service regardless of whether you make a CCPA request.

   Categories of personal information collected in the last 12 months: Identifiers (name, email, IP address), internet activity information (pages visited, cookies), geolocation data (country/city via IP), and commercial information (purchase history).

   Personal information sold: None. We have not sold any categories of personal information in the preceding 12 months.

   To submit a CCPA request, email us at contact@careersuccesslaunchpad.in with "CCPA Request" in the subject line, along with your full name and the email address registered on our Platform. We will verify your identity before responding. We will respond within 45 days; if we need more time, we will notify you and may take up to 90 days in total.